1. Scope

1.1. Personal and material scope

1.1.1. These General Terms and Conditions (hereinafter referred to as “GTC”) apply to all accommodation and restaurant services provided by Normafa Club House & Grill Terrace (hereinafter referred to as “Hotel”) to all natural person hotel and restaurant guests and guests of legal persons or unincorporated entities (hereinafter referred to as ‘Guests’), as well as to other services generally related to accommodation services, whereby the Hotel provides a venue and/or meals and/or accommodation for events.

These GTC also apply to all other event-related transportation and services provided by the Hotel (such as the rental of audio-visual equipment and outside catering services).

1.1.2. Accordingly, the Hotel’s services include:

• Event room rental only
• Event hall rental and catering services
• Event room rental, catering and accommodation reservations
• Reservation of accommodation only (room + breakfast)
• Catering only
• Catering only with outside catering services
• Other services related to the above but not specified in these GTC, as agreed between the parties, either alone or in addition to the above
• Food delivery

Of the above, only the special provisions set out in Chapter 10 of these GTC apply to the delivery of food.

1.1.3. The services of the Hotel are available exclusively to groups. A natural person, legal person or unincorporated entity (hereinafter referred to as the “Customer”) may order a service of the Hotel for a group.

1.1.4. Acceptance of the GTC

Upon a written order of any service of the Hotel and its written confirmation by the Hotel, the Customer accepts the provisions of these GTC.  The order, its confirmation and acceptance of these GTC may be made on paper or electronically (by e-mail).

If the use of a service is not covered by these GTC or a different service is used, or in the event of the application of different contractual conditions, the parties may conclude an individual contract, with the understanding that in the event of a conflict between the individual contract and these GTC, the individual contract shall prevail.

1.2. Effective term:

The version of these GTC in force on the date specified in section 1.1.4 shall apply to the legal relationship between the Hotel and the Customer.

The Hotel shall be entitled to unilaterally amend these GTC at any time, but shall notify Customers with existing individual contracts in writing at least 15 (fifteen) calendar days before the amendment is due to enter into force by sending the amended GTC or, at its option, by sending a notice that the amended GTC are available for inspection on the Hotel’s website.

If the Customer does not indicate their disagreement or objection within 15 (fifteen) calendar days from the notification, the provisions of the amended GTC shall be deemed accepted by them. If the Customer indicates their disagreement or objection to the amendments in writing, the Hotel is entitled to terminate the concluded contract with immediate effect within 5 (five) working days from the receipt of the disagreement or objection. If the Hotel does not exercise its right of termination within 5 (five) working days from the receipt of the objection, the content of the GTC prior to the amendment shall prevail with regard to the individual contract.

1.3. Unless otherwise agreed in writing by the Customer and the Hotel in an individual contract, the provisions of these GTC shall govern the relationship between the Parties.

2. Conclusion of Contract, Contracting Parties, Customer’s Liability

2.1. The Customer is the party accepting these GTC and, together with them, the Privacy Notice and, if necessary, entering into an individual contract with Hotel. The Customer undertakes to inform its Guests of the Hotel’s Privacy Notice in a verifiable manner prior to using the Hotel’s services.

2.2. The Guests are not considered to be the Customer (unless the Customer is a natural person and a Guest) and therefore the Customer is solely responsible for the Guests who use the services ordered by the Customer, but this does not exempt the Guests from the obligation to comply with the House Rules.

2.3. When using the services of the Hotel, the Customer shall be liable for the payment of any additional services used by the Guests for the enforcement of the House Rules with the Guests and for any damage caused by the Guests, their staff, assistants or participants in the event, or caused by the Customer itself, in the building or in the furnishings and equipment of the building where the event is held.

2.4. In view of the epidemiological situation, the Customer shall be responsible for ensuring that all their Guests use the services of the Hotel only if they are free from COVID-19 virus infection. In addition, the Customer acknowledges and accepts responsibility for ensuring that all Guests, upon commencing the use of the Services, will allow the Hotel to take their body temperature, accept the Hotel’s COVID declaration and comply with the COVID rules posted at the Hotel.

The Customer undertakes to inform its Guests that during the period of an epidemic emergency, they are obliged to undergo a body temperature measurement and other precautionary measures (e.g. use of hand sanitizer, wearing a mask, making a declaration) before using the Hotel’s services. The Hotel does not record or store the results of the body temperature measurement or the Guest’s declaration, and uses them only to determine whether or not to allow access to the Hotel’s premises.

2.6. Binding period

2.6.1. If any of the services of the Hotel referred to in section 1.1.2 is ordered, the Hotel shall send a written offer to the Customer on working days within 72 (seventy-two) hours of the Customer’s written request for a quotation sent electronically. Unless a different period is specified in the individual offer, the Hotel shall set a 14 (fourteen) calendar day time limit for the offer sent to the Customer. If the Customer’s written order accepting the Hotel’s offer without amendment is not received by the Hotel by 24:00 hours on the last day of this period, the Hotel shall no longer be bound to its offer.

The written offer and the written acceptance thereof, together with the provisions of these GTC constitute the contract between the parties.

2.6.2. If a service not covered by or different from these GTC or if different contractual terms and conditions are used, the Hotel shall send a written offer to the Customer and a draft individual contract on working days within 72 (seventy-two) hours of the Customer’s written request for an offer sent electronically. Unless a different period is specified in the individual offer, the Hotel shall set a 14 (fourteen) calendar day time limit for the offer sent to the Customer. If the Customer’s written order accepting the Hotel’s offer and draft contract without amendment is not received by the Hotel by 24:00 hours on the last day of this period, the Hotel shall no longer be bound to its offer.

The individual contract shall be concluded with the signature by the Customer and the Hotel, which may be in paper or electronic form. The written offer and the written acceptance thereof and the individual contract, together with the provisions of these GTC constitute the contract between the parties.

2.6.3. If the Customer sends an order to the Hotel with a content that does not correspond to the offer, the Parties shall interpret this as meaning that the Customer has requested a new offer and the Hotel shall be free to decide on the terms of the new offer, taking into account the Customer’s request, on the basis of which the Customer may send an order to the Hotel as before.

3. Use of services, intermedicated services, prices, payment

3.1. While the Customers and Guests use the services, the Hotel shall provide the services requested by way of an implicit conduct and falling within the scope of, or are related to, the services. By accepting these GTC, the Customer acknowledges the use of these services based on implicit conduct.

3.2. The Hotel is entitled to use third party service providers for the provision of certain services and to resell these services to the Customer. These services shall be considered as intermediated services. These include, but are not limited to, internet services or any other services specified as such in the order and its confirmation or in the individual contract between the parties and on the invoice issued by the Hotel.

If the Hotel orders technical or other services from third parties which are necessary for the provision of the services ordered by the Customer or expressly requested by the Customer, it shall in all cases do so for the Customer’s benefit and these services shall also be deemed to be intermediated services. In so doing, the Customer shall be responsible for the fair and proper use and proper return of the equipment used by them or by their Guests and shall indemnify the Hotel against any claims by third parties arising from the supply of such equipment.

In the event of overbooking or temporary operational problems, the Hotel is entitled to provide its services by using another hotel of the same or higher category (booking out), which is also classified as an intermediated service. In this case, the Hotel will provide the Customer and their Guests with a telephone service and a return shuttle service, but the Customer will still be obliged to pay the Hotel the price stated in the contract. If the Customer has accepted the alternative accommodation, they may not subsequently claim compensation from the Hotel.

3.3. The Customer shall pay the Hotel the full price for the Services as set out in the Contract in advance, in instalments and with a schedule as agreed between the parties. Unless otherwise agreed, the Customer shall pay the price in one lump sum.

3.4. In the event of the use of any services, the Hotel shall consider 50% of the total price agreed and payable in advance in accordance with section 3.3 as a deposit.

If performance fails

• due to a cause for which neither party is responsible (e.g. force majeure) or both parties are responsible, the deposit shall be returned to the Customer;
• and the failure to perform is the sole responsibility of the Customer, the deposit shall be forfeited;
• and the Hotel is solely responsible for the failure of performance, the deposit received shall be refunded.

If, at the time of the failure, more than 50% of the price of the services has already been paid, the Customer shall be refunded the excess of 50%, irrespective of the reason for the failure.

3.5. Within 12 (twelve) months from the date of the conclusion of the contract, the Hotel shall be entitled to unilaterally change the agreed prices only due to changes in the tax legislation in force (e.g. VAT, tourist tax). The Hotel is entitled to pass on to the Customer any additional costs resulting from changes in the tax legislation in force, provided that the Customer is notified of such changes at the same time. After the expiry of the above one-year period, the Hotel reserves the right to unilaterally increase prices, of which the Customer must be notified in writing 15 days in advance.

3.6. The Customer shall pay the price of the ordered services in Hungarian forints on the basis of the advance payment request issued by the Hotel. Unless otherwise provided for in the individual contract, the price of the services may be paid

• in cash
• by bank or credit card,
• MKB, OTP or K&H SZÉP card.

The Hotel shall issue an advance invoice for the amount of the advance payment received.

The Hotel shall issue an invoice in Hungarian forints for the services rendered, based on the certificate of completion signed by the Customer.

By separate agreement of the Parties, subsequent payment by bank transfer is also possible, in which case the invoice shall be payable within 10 (ten) calendar days of the date of issue, by transfer into the bank account number indicated on the invoice.

For any payment method, the invoice is payable without any deductions in Hungarian Forint (HUF) or in the currency specified in the contract. If the payment is made in any currency other than HUF, the exchange rate for room rates shall be the exchange rate of the National Bank of Hungary effective on the day of arrival. The exchange rate for F&B prices (e.g. food, beverages, room rental, equipment rental) may be different by separate agreement between the parties.

In the event of late payment, the Hotel shall beentitled to charge default interest accordance with Section 6:155 of the Civil Code.

3.7. The Hotel is entitled to request from the Customer an adequate amount of security (e.g. bank or credit card guarantee, i.e. bank or credit card pre-authorisation, deposit other than the amount specified in these GTC, insurance, deposit, security deposit, guarantee, etc.), the amount and payment deadline of which shall depend on the respective order (e.g. number of groups and/or nature and volume of the event) and shall be specified in the respective individual contract. The granting of a bank or credit card guarantee also implies the authorisation of the Hotel to request a pre-authorisation for the card and to temporarily block the amount agreed as a guarantee on the card.

3.8. In an individual contract, the parties may also agree to pay in several instalments.

3.9. In the absence of any agreement to the contrary (e.g. contract amendment prior to Hotel performance), the invoice will be issued in the name of the Customer signing the contract. The Hotel shall not be obliged to change the payer and issue a new invoice after performance and after the issue of the final invoice.

3.10. The Hotel shall charge a 12% (twelve percent) service charge on the gross prices of á la carte lunch and dinner services in the restaurant and bar, and a 12% (twelve percent) service charge on the gross amount of all food and beverage services and conference packages incurred during the event services.

3.11. In case of any payment method, all costs related to the payment shall be borne by the Customer.

3.12. Children: Unless otherwise provided by the Parties in the order or in the individual contract

• children under six years of age stay free of charge in the same room with their parents in an extra bed,
• children under six years of age may have breakfast free of charge,
• children between six and twelve years of age are entitled to a 50% discount on the price of breakfast,
• children over twelve years of age are charged the same bed and breakfast rates as adults.

For events, any discount for children will be set out in the individual contract between the parties.

3.13. Subsequent charge: The Hotel reserves the right to subsequently charge the Customer’s debit or credit card after the use of the service for amounts not known at the time of check-out (e.g. room damages).

3.14. The Customer shall be liable to pay an IFA (tourist tax) for each Guest staying at least one night at the Hotel.

4. Termination and withdrawal by the Hotel

4.1. The Hotel has no right of ordinary termination.

4.2. The Hotel may terminate the contract in writing with immediate effect and claim damages in the following cases of breach of contract by the Customer:

1. If the deposit, other contractual security or part of the fee has not been paid by the expiry of the deadline set by the Hotel. If the Customer has already made a deposit or instalment payment (advance), the Hotel shall be entitled to set off against the amount of the deposit or advance payment the penalty amount which would have been due to the Hotel if the Customer had cancelled the order;
2. If any Guest of the Customer makes improper use of, or causes damage to, the room, the function room or any facilities of the Hotel;
3. If a Guest intentionally or with gross negligence violates the Hotel’s security, fire safety or other regulations, acts in a rude, threatening, disruptive or immoral manner towards Hotel employees or other Guests, or engages in other unacceptable conduct that is in violation of the Hotel’s House Rules, or suffers from a communicable disease;
4. If the Hotel becomes aware that the Customer is the subject of insolvency proceedings or proceedings for the winding up of the Customer;
5. If the Hotel becomes aware that there is a change in the management or ownership structure of the Customer’s company or other entity, if, in the Hotel’s opinion, this could adversely affect the Customer’s solvency and contractual performance.

4.3. The Hotel shall be entitled to withdraw from the contract for a good reason, in particular if:

1. Force Majeure or other external, unavoidable reasons beyond the Hotel’s control make it impossible to perform the contract;
2. The Hotel has reasonable grounds to believe that the event may jeopardize the smooth operation, safety or public reputation of the Hotel.

4.4. Should the Hotel wish to exercise its right of withdrawal, it shall immediately notify the Customer in writing and shall return to the Customer within 15 (fifteen) calendar days any advance payment, other security, etc., received from the Customer. In addition, the Customer shall be excluded from any further claims for compensation and indemnification.

5. Cancellation of the order by the Customer

5.1. Unless otherwise provided for in an individual contract, the contract shall be concluded for a fixed term, which shall last until all the services ordered have been fully performed and the settlement of accounts between the parties has been completed. Individual contracts may be amended only in writing and with the agreement of both parties. Any amendment to the GTC shall be governed by the provisions of Section 1.2.

Minimal changes in the number of persons not exceeding +/- 10% of the original number of groups are possible without a separate amendment to the contract, and the Hotel will indicate the items and prices amended as a result in the certificate of completion.

5.2. If the Customer decides to extend the duration of the service, this shall in any case only be possible with the prior written consent of the Hotel. In such a case, the Hotel shall be entitled to demand payment by the Customer of the consideration for the Services for the originally contracted period before giving its consent to the extension of the Service Period.

5.3. The Customer may at any time cancel the services or parts thereof ordered under the contract by written notice, but in any event, except in the cases provided for in Section 5.6, the Customer shall compensate the Hotel for all damages suffered by the Hotel to the extent that the Hotel has provided evidence thereof. The Customer shall also be liable to pay the cancellation fee (as a default penalty) set out in the individual contract, linked to the time and extent of cancellation, as set out in section 5.4.

5.4. Unless otherwise agreed in writing, the deadline for cancellation of the services without penalty shall be no later than 30 days prior to arrival.

If the Customer does not cancel the service by the no-fee cancellation deadline but fails to show up at the location to use the service (no show), or cancels the reservation after the deadline, i.e. late, the Hotel is entitled, unless otherwise agreed in the individual contract, to charge

• 30 % of the price of the services ordered 15-30 days before the scheduled programme,  
• 50 % of the price of the services ordered 8-14 days before the scheduled programme,  
• 90 % of the price of the services ordered 3-7 days before the scheduled programme,  
• 100% of the price of the services ordered 2 days before the scheduled programme,

as penalty.

Cancellations and amendments are only accepted in writing!

5.5. If the Customer or one of their Guests unilaterally decides to leave the room or the event venue earlier than the agreed time, the Hotel is entitled to charge the full contractually agreed price. This does not preclude the right of the Hotel to resell the room/event space that has been vacated prematurely.

5.6. If, due to force majeure or any other external cause beyond the Customer’s control, the performance of the contract becomes impossible, the Customer shall be entitled to withdraw from the contract without paying a cancellation fee. In such a case, the Customer shall be obliged to prove the existence of force majeure or other cause at the time of the notice of cancellation. The Hotel will only accept as credible evidence information from a public and official source (e.g. official travel restriction issued by the Ministry of Foreign Affairs of the country concerned, airline cancellation notice, etc.).

6. Right of withdrawal or termination due to epidemic situation

6.1. If the Customer is prevented from using the services as a result of an official measure taken in respect of the COVID-19 (corona) virus, or as a result of economic health reasons or other circumstances, and immediately confirms this in writing to the Hotel, the Hotel may withdraw from or terminate the contract. This shall not constitute a breach of contract on the part of the Customer and shall be deemed by the parties to be a case of force majeure, and the Hotel shall not be entitled to claim damages from the Customer for breach of contract in such a case. In such a case, however, the Hotel shall not be liable to compensate the Customer for any damages incurred by the Customer in connection with the termination of the contract. If the Customer fails to inform the Hotel immediately in writing of any impediment arising under this clause, the statutory and contractual provisions applicable to general breach of contract shall apply in the case of the Customer’s breach of contract.

6.2. If the Hotel is prevented from performing the contract due to an official measure taken in respect of the COVID-19 (corona) virus or due to economic (including procurement difficulties, labour market difficulties), health or other circumstances and immediately confirms this in writing to the Customer, the Customer may withdraw from or terminate the Contract. This shall not constitute a breach of contract on the part of the Hotel and shall be deemed by the parties to be a case of force majeure, and the Customer shall not be entitled to claim damages from the Hotel for breach of contract in such a case. In this case, the Customer shall also not be liable for any damages incurred by the Hotel in connection with the termination of the contract.

6.3. In the case of termination of the contract pursuant to this clause, the parties shall settle within three working days the accounts for the performances incurred up to the termination of the contract.

6.4. If either the Customer or the Hotel is prevented from using the ordered event service or from performing the contract as agreed due to an official measure introduced in view of the COVID-19 (corona) virus, or due to economic or health reasons or other circumstances, and the Customer immediately confirms this in writing to the other party, the Hotel shall, immediately after written notification or at the same time as it notifies the Customer, offer the Customer the possibility of holding the event at another time. In such case, the Hotel agrees to offer at least three other dates for the holding of the event ordered, of which the event will be held on the date of the Customer’s choice. If the new date chosen is in the same year as the year in which the event would originally have been held, the Hotel undertakes to provide the services at the same price and on the same terms as originally agreed. If the new date chosen is in a year other than the year in which the event would originally have been held, the Hotel reserves the right to change the price resulting from any increase in costs, which the Hotel shall be entitled to enforce against the Customer after prior consultation with the Customer. If the Customer does not wish to exercise this option, the parties may exercise their right of withdrawal or termination as set out in Clause 6.1 or 6.2.

7. Technical equipment and connections

7.1. The Customer and its Guests may connect their own electrical equipment to the Hotel’s network only with the prior written consent of the Hotel. The Customer shall bear the costs of repairing any malfunction or damage resulting from the use of such equipment.

7.2. The Hotel shall have the exclusive right to hire audio-visual equipment and to provide complex AV services in its conference facilities, either with its own equipment or through its contracted partner. The Customer may only use external AV equipment and use external services if the Hotel has given its prior written consent.

The provision of technical equipment, without complex services, if it is not the Hotel’s own equipment, but the equipment of its contractual partner, shall be deemed to be an intermediary service and shall be invoiced as such. Complex contractor work provided as a subcontractor, i.e. the audio-visual planning and execution of an event, shall be invoiced as an audio-visual service.

8. Special rules for events

8.1. The Hotel reserves the exclusive right to serve all food and beverages at the event. In accordance with the House Rules, the Customer or the Guests may not bring any food or drink into the Hotel premises without the prior written consent of the Hotel.

In the case of buffet style meals, the Hotel will keep the food on the buffet table for a maximum of 3 hours to ensure that it remains of a satisfactory quality and that the Hotel complies with the relevant HACCP requirements.

8.2. The prior written permission of the Hotel is required for bringing in and display of decorative materials or other items. Decorative material must comply in all respects with fire safety regulations.

8.3. The use of nails, screws or glue to attach objects to the walls or ceilings of the event rooms or other areas of the Hotel is prohibited. The Customer shall be liable for any damage caused. The Customer shall consult with the Hotel prior to any planned decoration of the Hotel premises to ensure compliance with fire safety and security regulations.

8.4. The Customer shall ensure that any items brought in are removed immediately upon completion of the event, unless otherwise agreed by the parties. If the Customer fails to comply with this obligation immediately, the Hotel reserves the right to arrange for the removal and storage of the items left behind at the Customer’s risk and expense.

8.5. The Customer shall be responsible for the safekeeping of exhibits or other personal items brought into the Hotel in all of the Hotel’s event rooms and venues. The Hotel shall not be liable for any loss, damage or destruction of such items, unless the damage is due to the deliberate conduct or gross negligence of a Hotel employee.

8.6. The prior written approval of the Hotel and, in the case of non-mass recordings, of the Data Subjects included in the recording is required for the publication of any advertisement, invitation, invitation to an introductory talk or sales event, or similar publication, mentioning the Hotel by name, including photographs or video, or similar appearance, in any publicly available interface, whether in printed or online form, in connection with the event. If the event is published without such permission and this is detrimental to the material interests of the Hotel and/or the Data Subject in the recording, the Hotel is entitled to cancel the event. In such a case, the Customer shall bear the costs and the burden of any potential damages.

8.7. If the Customer invites photographers or film makers to record the event, the Customer shall notify the Hotel in writing at least 5 working days in advance and shall comply with the Hotel’s special conditions and data protection rules.

9. Closing Provisions

9.1. Data Protection:

The Customer or the Guest shall immediately inform the Hotel if, in the course of ordering or using the services, it becomes aware of any extraordinary event affecting the processing of personal data (e.g. cyber attack, personal data breach, power failure, unauthorised access). The Hotel will perform its services in accordance with applicable law and its Privacy Notice, which is available on the Hotel’s website.

9.2. The Customer and the Guest shall be entitled to use the Hotel’s name and logo temporarily in connection with the ordered service only with the express prior written consent of the Hotel.

9.3. Neither Party shall be liable for non-performance or incomplete or delayed performance of its obligations under this contract due to force majeure. Any event affecting the performance of the contract which is beyond the control of the Parties shall be considered force majeure for the purposes of this contract.

For the purposes of Clauses 4.3.a and 5.6 of these GTC, force majeure shall be deemed to include, but not be limited to, natural disasters, fire, explosion, strikes, Internet system interruptions, etc., in respect of which the Parties shall bear their own costs and damages.

9.4. If the Guest becomes ill during their stay at the Hotel and is unable to provide adequate medical care for themselves, the Hotel will offer medical assistance. In the event of the Guest becoming ill and/or dying in the Hotel, the Hotel may claim appropriate compensation from the Customer.

9.5. With regard to any issue not regulated in these GTC, the provisions of the Hungarian Civil Code (currently Act V of 2013 on the Civil Code, hereinafter: Civil Code) and other applicable Hungarian legislation in force shall prevail.

9.6. Complaint handling: During his/her stay at the Hotel, the Guest has the right to complain about the provision of services or the processing of personal data, either in writing or by recording a verbal complaint. The Guest’s right to file a consumer protection complaint ceases after check-out from the Hotel. The Hotel is obliged to investigate the Guest’s written consumer complaint in accordance with the applicable consumer protection regulations, to provide a written response and to take the necessary measures to deal with the complaint. Information on handling complaints regarding the processing of personal data can be found in the Privacy Notice.

9.7. Unless otherwise agreed by the Parties, the place of performance shall be the Normafa Club House & Grill Terrace, or, in the case of outside catering, the location indicated in the order.

9.8. Settlement of disputes: the parties shall primarily attempt to settle any disputes out of court. In the case of failure to do so, with regard to any dispute that arises from, or in relation to, the contractual relationship, including especially its violation, termination, validity or interpretation, the Parties shall exclude state courts and shall submit themselves to the exclusive and final decision of the Permanent Court of Arbitration attached to the Hungarian Chamber of Commerce and Industry (Commercial Court of Arbitration, Budapest), with the proviso that the Arbitration Court shall act in accordance with its own Rules of Procedure (supplemented by the provisions of the Sub-Rules of Procedure for the Expedited Procedure), the number of arbitrator(s) acting shall be 3 (three) and the Hungarian language shall be used in the proceedings.

The Parties exclude the possibility of reopening the procedure regulated in Chapter IX of Act LX of 2017 on Arbitration.

9.9. If any provision of these GTC is held invalid, the validity of the remaining provisions shall not be affected.

9.10. The Hotel’ liability for damages

1. The Hotel shall be liable for any damage suffered by the Guest as a result of the intentional or grossly negligent conduct of the Hotel or its employees or agents within the Hotel.
2. The Hotel shall not be liable for damage occurring due to any cause beyond the control of the Hotel or its employees or agents, or caused by the Guest.
3. The Hotel may designate rooms or areas of the Hotel to which the Guest shall not have access. The Hotel shall not be liable for any damage or injury caused in such places.
4. The Guest must report any damage suffered by them immediately.
5. The Hotel shall also be liable for any loss, destruction of or damage to the Guest’s belongings, if the Guest has placed them in the place designated or normally designated by the Hotel or in their room, or has handed them over to an employee of the Hotel whom they may have deemed entitled to receive them. The liability of the Hotel shall be limited at fifty times the daily price of the hotel room. Any limitation to or exclusion of liability in excess thereof shall be null and void. (Section 6:369 (1) of the Civil Code)
6. The Hotel’s liability for securities, cash and other valuables shall exist if the Hotel has taken possession of the property for safekeeping or if the hotel has refused to take possession of the thing for safekeeping. In this case, the burden of proof shall be on the Guest. (Section 6:369 (2) of the Civil Code)

9.11. Hotel precludes the application of Section 6:63 (5) of the Civil Code, so that the custom and practice of their previous business relationship with the Customer and the business practices do not become part of the individual contract.

9.12. By concluding the individual contract, the Customer certifies that they have read and understood the provisions of these GTC and the Privacy Notice when accepting the offer and that they have individually negotiated with Hotel all the data and conditions deemed necessary.

9.13. By signing the individual contract, the Parties declare that, pursuant to Section 6:78 (2) of the Civil Code, these GTC do not contain any terms that deviate substantially from the usual contractual practice and the legal provisions applicable to the contract or from any terms of the contract previously applied between the Parties. Any deviating terms have been set out in the individual contract and expressly accepted.

9.14. Data of the Hotel:
Normafa Club House & Grill Terrace
Company name: Normawood Korlátolt Felelősségű Társaság

Registered office of the Company: 1121 Budapest, Eötvös út 52-54.
Court responsible for company registration: Court of Registration of the Budapest-Capital Regional Court

Company registration number: 01-09-880180
Tax number: 10437340-2-43
EU VAT ID: HU10437340

For information on concluding a contract, the Hotel can be contacted as follows:

Postal address: 1121 Budapest, Eötvös út 52-54.

Phone number: +36 30 489 7088 or +36 30 213 98 32

Website: normafaclubhouse.com

E-mail address: sales@normawood.hu

10. General terms and conditions of food delivery

10.1. Scope

The General Terms and Conditions set out in this chapter apply to persons using the Hotel’s catering services. The customer of a food delivery service may be a natural person, a legal person or an unincorporated entity (hereinafter referred to in this Chapter as the Customer).

The legal relationship between the parties shall be governed by the version of these GTC in force at the time of ordering the service.

10.2. Order process

Orders may be placed by contacting the telephone number and e-mail address listed on the Normafa Grill Terrace subpage of the Hotel’s website, directly at the Normafa Grill Terrace restaurant in person or through a catering intermediary (e.g. Netpincér, Wolt). The Hotel does not accept orders via social networking sites and chat services (Facebook, Messenger, Instagram, etc.). Orders sent to the Hotel directly or through intermediaries are considered as a contract and involve the processing of personal data. The Customer acknowledges that, except in the case of cancellation pursuant to Clause 10.5, the order shall be subject to payment.

If an e-mail order is sent directly to the Hotel or the e-mail contact details provided when placing an order by telephone, the Hotel will send a confirmation e-mail within 3 hours of placing the order, stating the dishes ordered, the delivery addresses for the order, the amount payable and the method of payment.  If the failure to send the confirmation e-mail or the inaccurate recording of the Customer’s or the order details is verifiably the fault of the Hotel, the Customer does not have to pay for the order.

The Hotel shall not be liable for any damages resulting from inaccurate order placement, failure to check the confirmation e-mail, incorrectly provided data (e.g. incorrect e-mail address, delivery address), or the actions of any party involved in the delivery of the food (e.g. Netpincér, Wolt).

By submitting the order to the Hotel, the Customer acknowledges and accepts the provisions of these GTC and the Privacy Notice.

10.3. Fee and Payment Terms and Conditions

Current prices can be found on Normafa Grill Terrace’s Facebook page, Netpincér and Wolt page, and Hotel staff can provide more information by phone and e-mail.

All prices shown include VAT.

The delivery fee is HUF 500 in the Buda districts and HUF 700 in the 5th, 6th and 13th districts in Pest..

When ordering through the Netpincér service, payment can be made to the courier at the time of dispatch or delivery by cash, debit or credit card or by MKB, OTP or K&H SZÉP card. For orders placed via the Wolt service, payment can only be made by debit or credit card at the time of dispatch.

In case of cash payment, we request the payment of the order amount on the day of delivery. If possible, the exact amount should be paid to the courier as they may not be able to give any change.

10.4. Delivery

Foods are prepared in the morning on the day of delivery. Deliveries are made Monday to Friday, between 11:00 and 14:00. We cannot be held responsible for any delays due to reasons beyond our control.

If the food is not consumed immediately after delivery, it must be stored in a refrigerator for a maximum of 2 days after delivery. The Hotel shall not be liable for any deterioration in quality resulting from storage for longer periods. The Hotel cannot be held responsible for any damage caused by improper storage after receipt of the food.

10.5. Cancellation

The order can be cancelled without incurring a fee only until 13:00 on the working day prior to delivery. The full amount of the order cancelled after this period must be paid no later than 2 days after the order has been placed, if the order has not yet been paid.

10.6. The Customer may lodge a complaint about the food ordered and, if the delivery was performed by the Hotel, about the delivery or the handling of their personal data with the Hotel’s contact details as set out in Clause 10.10.

10.7. Data processing

The Customer shall immediately inform the Hotel if they become aware of any exceptional occurrence (e.g. cyber attack, personal data breach, unauthorised access) affecting the processing of personal data in the course of the activities related to the ordering of the food. The Hotel will act in accordance with applicable law and the Privacy Notice available on its website when processing personal data in the context of its food ordering activities.

10.8. With regard to any issue not regulated in these GTC, the provisions of the Hungarian Civil Code (currently Act V of 2013 on the Civil Code, hereinafter: Civil Code) and other applicable Hungarian legislation in force shall prevail.

10.9. Settlement of disputes: the parties shall primarily attempt to settle any disputes out of court. In the case of failure to do so, with regard to any dispute that arises from, or in relation to, the contractual relationship, including especially its violation, termination, validity or interpretation, the Parties shall exclude state courts and shall submit themselves to the exclusive and final decision of the Permanent Court of Arbitration attached to the Hungarian Chamber of Commerce and Industry (Commercial Court of Arbitration, Budapest), with the proviso that the Arbitration Court shall act in accordance with its own Rules of Procedure (supplemented by the provisions of the Sub-Rules of Procedure for the Expedited Procedure), the number of arbitrator(s) acting shall be 3 (three) and the Hungarian language shall be used in the proceedings.

The Parties exclude the possibility of reopening the procedure regulated in Chapter IX of Act LX of 2017 on Arbitration.

10.10. Contact details

The company details of the Hotel are set out in Clause 9.14.

For information on food delivery, the Hotel can be contacted as follows:

Phone: +36 30 908 0601

E-mail: dining@normawood.hu

Facebook: https://www.facebook.com/normafagrillterrace

Instagram: https://www.instagram.com/normafagrillterrace

Complaints can be made to the same telephone number or e-mail address.

10.11. The Hotel’s food delivery activities are supervised by the following authority:

Government Office of the Capital City Budapest, District 11 Office
Public Health Department

1111 Bp., Budafoki út 59.

nepegeszsegugy11@11kh.bfkh.gov.hu

(1) 235-7050